| Please ensure that
you provide us with a complete and accurate address and phone number(s) for the recipient on all deliveries - including
items to be shipped. Traditionally, two attempts are made
to hand-deliver gifts ~ if the recipient is not available
on the second attempt, we will try to leave the gift with
a neighbor, obtain his/her signature, and leave a "gift
waiting for you" tag on the actual recipient's door.
We will also follow-up by telephone to ensure that the gift
was received in case we have to leave the gift with a neighbor
after a second attempt at hand delivery.
If an incorrect delivery address is provided to us regarding
any deliveries and/or shipments, an additional charge may
be added in order to cover our costs of re-shipping and/or
take the utmost care to ensure that each and every gift arrives in
perfect condition. However, because shipping circumstances
are beyond our control, if a shipped gift basket should arrive damaged,
you must (1) immediately report it to the shipping company (FED EX, USPS
or UPS - please see the top of the package to determine appropriate
shipper; (2) save the ORIGINAL CARTON in which the gift arrived and
ensure that all items in the gift basket remain unopened and unused; and
(3) report any damage to us, including the name of the person
to whom you reported the loss at the shipping company, within 48
hours. We will provide you with further instructions at the time we
are able to speak with you. Damage to any basket or product MUST
BE REPORTED TO US WITHIN 48 HOURS OF RECEIPT. Failure to do so
will result in credit/replacement refusal. Your satisfaction is
important to us. Please let us know immediately if anything
arrives in a damaged state or if you are not completely satisfied.
We build our reputation on client satisfaction and superior
select each basket and container with great care, but
occasionally a naturally-occurring variance in the basket
or container may be misconstrued as an "imperfection"
- but is simply due to the nature of the basket/container
- as in fabrics, slight, general imperfections in the
basket or container are not considered "damaged."
A basket considered "damaged" is at our
effort will be made on our part to replace any damaged
basket with an identical one; however, please bear in
mind that because of product availability, it may be necessary
to substitute certain items with products of equal or
greater value. Quality is never compromised.
basket shipped and deemed "damaged" must be
returned in the same carton in which it was shipped, with
all original items unopened, in original condition. Please
contact us and we will arrange for the package to be returned
shipped at our expense.
the extremely rare event that you are dissatisfied with
the content or quality of the basket, it will be replaced
to your satisfaction. Items will not be replaced
if opened, used, or consumed.
- CHOCOLATE ITEMS:
during the warmer months we WILL personally DELIVER gifts containing
CHOCOLATE items to the central Florida area; however, due to hot
temperatures we are unable to SHIP chocolate items during the
warmer months . . . gourmet treats of equal or greater value will be
substituted for chocolate items during the warmer months on items
being SHIPPED only.
- Jewelry returns are accepted
ONLY within 30 days of the date shipped.
- Our gift baskets are
custom made from the finest products on the market ~ we reserve the
right to substitute gift basket/floral items of equal or greater
value according to availability ~ quality will never be compromised.
delivery dates on shipments cannot be guaranteed. Because
of shipping circumstances beyond our control, refunds are
not available for late deliveries on items shipped.
is available to assist you Monday through
Friday from 10:00 am to 6:00 pm EST.
If you need assistance beyond our
regular business hours e-mail
us or leave a message at our toll-free
number listed above and we will be delighted
to respond to you as soon as possible.
We have one goal:
to make you look great!
Itís our job. And we love our